Frequently Asked Questions

Put your desired product(s) into the shopping basket, add your address and you will be shown rates to your destination. We do not deliver to PO Boxes. Many of our chairs also feature a fully assembled delivery option, available at additional cost.

Yes, to every postcode. Anywhere our freight carriers will go.

Sometimes. Contact us for a quote.

We endeavour to dispatch the products you purchase as quickly as possible. However as we are dependent on suppliers, it may require more time on certain occasions. If a delay does occur, we will advise you by mail or phone. We will not be liable for any loss or damage suffered by the customer arising from delay in delivering goods after the due quoted delivery date.

The standard delivery times are as follows:

• Sydney, Melbourne, Adelaide, Brisbane, Canberra within 2 business days
• Perth within 5 business days
• Regional areas of NSW, VIC, SA, QLD within 4 business days
• Tasmania within 6 business days
• Western Australia within 8 business days
• Northern Territory within 7 business days

Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging. Email us a photo of the damaged item, and we will liaise with the freight carrier to determine the cause. Depending on the issue, we may request you return the item for repair, or send a replacement.

Certainly. Please contact us before arriving to ensure your items are assembled ready for you when you come.

The bigger the item, and the further it needs to ship from our warehouse in Sydney, the more the freight charge.

Hard castors – normal rolling castors – are the most suitable for carpet and are the most common type of castor.

Soft castors have more friction and slow down the movement of a chair. They are sometimes identifiable by a more lightly coloured castor wheel. These are suitable for hard wooden floors, vinyl tiles, slate or concrete floors.

Glides (fixed feet) are recommended where no movement is desired. Glides are normally utilised with drafting chairs or stools featuring higher gas lifts and foot rings, in environments where stability is important.

Brake unloaded castors limit movement when no one is sitting on the chair, that is, when the chair is unloaded or has no weight on it. Typically used in student labs for safety purposes.

Brake loaded castors do the opposite – they limit movement when the chair has weight on it, but allow the chair to be moved around when no-one is sitting on it.

A larger person often requires a deeper seat, a taller back-rest, and sometimes a higher gas strut. Search for “heavy duty”. We particularly recommend the Titan chair and the Atlas chair for larger sized individuals.

If you are finding the footring is a little tight when assembling if onto the gas strut, you may need to wiggle it down the gas strut. See our video below

Sitting to work at height usually requires a height adjustable chair with a tall gas strut. For safety, the seat pan should not be able to be tilted, and the chair should be stable on the floor surface when getting up or down, with either glides or soft castors. Our special “spider” chair bases can be added to provide a step-ladder style foot support, or a foot-ring can be fitted and adjusted to the right height for users.

Laboratories have different seating requirements to the office: moisture resistant, chemical resistant, static electricity issues, different table and bench heights, different shifts with multiple users.

Sit-stand and drafting chairs also help people work comfortably. They are particularly useful where people are using microscopes or other specialised precision equipment.

Chairs for wet or dusty environments need to have suitable seating surfaces, as well as glides or non-slip castors to prevent unintended rolling. Glides or castors for electrostatic discharge can be essential for workplaces handling flammable materials, or delicate electronics. ErgoFurniture has a wide range of chair bases, including spider bases incorporating a step-ladder, and trumpet bases to eliminate trip hazards.

The Australasian Furnishing Research and Development Institute (AFRDI) is an independent not-for-profit technical organisation providing standards, testing, product certification and research for buyers and sellers of furniture.

AFRDI tests quality standards such as strength, durability, stability and the safety of the product.

By purchasing furniture items tested by AFRDI you can be sure that:

• Products that are fit-for-purpose
• You have bought a quality product, and
• You are contributing towards meeting duty of care requirements by specifying a certified product.

Several of our stools and chairs comply with The Australian Government Guidelines for Certification of a Physical Containment Level 2 Laboratory (Version 3.1– Effective 1 July 2007 PC2 Lab), providing cleaning agents comprise mild detergent and water only. Popular choices include the Sit Stand Stool, the Gala Lab Drafting and Desk Chair.

Industrial and production workplaces have different seating requirements to the office: moisture, chemicals, static, different table heights, different shifts, multiple users.

Industrial and lab seating typically needs to be adjustable for a wide range of body types, to take into account workers over multiple shifts who might share the same chair: a contrast to the office environment, where workers usually don’t need to share task seating.

Industrial chairs often need a wider range of movement than office chairs to cope with different shifts, tougher conditions and a wider range of physical movement than in the office.

Sit-stand and drafting chairs also help people work comfortably.

Chairs for wet or dusty environments need to have suitable seating surfaces, and glides or nonslip castors to prevent unintended rolling. Glides or castors for electrostatic discharge can be essential for workplaces handling flammable materials. ErgoFurniture has a wide range of chair bases, including spider bases incorporating a step-ladder, and “trumpet” or solid bases to eliminate trip hazards.

A multi-adjustable operator chair is essential for control rooms. For 24-hour operations each person on shift needs to be able to adjust the chair to suit their preferred working position. The chair also needs to be sufficiently robust to withstand 24/7 use.

ErgoFurniture can tailor chair heights to specific applications, by varying the gas struts supplied with the chairs or stools.

• For applications where seat height from floor needs to be from 380mm to 480mm, we can provide a low 80mm stroke gas strut.
• For applications where seat height from floor needs to be from 420mm to 550mm, we can supply a medium 140mm stroke gas strut.
• For applications where seat height from floor needs to be from 460mm to 660mm, we can supply a high 200mm stroke gas strut.
• For applications where seat height from floor needs to be from 590mm to 850mm, we can supply a Sit-stand/drafting 270mm stroke gas strut.

These are indicative ranges; there will be some variations depending on chair, base and castor type. Please note that high back chairs are not available with 270mm stroke gas struts for safety reasons. Call us to discuss your requirement.

Several of our chairs and stools feature tilt adjustment of the seat pan, especially for forward leaning sit-stand applications, such as for cashier seating or bench tasks. See our sit-stand stool, or the variety of saddle stools for forward leaning applications.

Our chairs and stools range in weight carrying capability from 120 kg to 150 kg. Most chairs are weight rated to 120 kg. The 150 kg weight rating is for our heavy duty chairs.

Foot rings may be added to many of our chairs. Call us to check suitability and pricing.

Samples for contract orders only may be offered on a trial basis. For small orders for individuals, trials are generally unavailable. The best option is to purchase the item, and try it for a couple of weeks. If it is still in “as new” saleable condition, with the original packaging, please contact us to discuss your return of the item. We will refund the cost of the product itself, but not the freight charges in either direction. You will need to arrange the return freight from your premises to our warehouse. Only stock items are able to be returned, not custom or specially ordered goods.

Due to the long payment cycle for most claims, we prefer not to invoice for insurance claims. We recommend you arrange alternative payment if you wish to receive the goods in a reasonable time. Otherwise we will ship the goods after payment is received from the insurer, often in three to four months time.